QUICK ANSWERS
Getting to know MVC.
Choose a question, or contact us to talk about your situation. You can ask questions before deciding on a provider.
Who does Moonee Valley Care support?
MVC works with people with disability, their families, carers and chosen referrers. Support is shaped around the person's goals, choices and everyday life. We discuss individual needs and service suitability before arrangements are agreed.
What services are available?
Ask MVC about daily living and personal care, household support, community participation, everyday skills, support coordination, and transitions and reintegration. We also help coordinate enquiries to external Melbourne Equine Therapy. Explore the services and MVC's role.
Where is MVC based, and can you support my area?
We provide services nationally, with our head office in Moonee Ponds. Our head office is at 5 Everage St, Moonee Ponds VIC 3039. Tell us the support you need, your location and preferred days or times so we can discuss your arrangements. Check support for your location.
How do I make a referral?
With the person's consent, contact MVC by phone, email or the website enquiry form. Include your contact details, suburb and a brief outline of the support sought. Please keep full plans, identity documents and detailed health records out of the general enquiry form. See the referral steps.
How can I check availability or discuss my needs?
Call (03) 8371 0028, email admin@mooneevalleycare.com, or use the MVC enquiry form. Tell us the support you need, your suburb and preferred timing. We discuss suitability, current availability, fees and next steps before support begins.
For independent guidance on choosing a provider, read the NDIA's provider guide.
Discuss support Make a referralGETTING STARTED
A clear first step.
Support shaped together.
Whether you are looking for support for yourself, a family member or someone you work with, we can help you understand the next steps.
Start an enquiry
A SIMPLE GUIDE
Help me choose.
You can ask us a question before you decide.
Choose what you would like help with. It is okay if you are not sure.
Help at home
Help with meals, personal routines and household tasks.
See support at home →Get out and about
Help to take part in activities and build everyday skills.
See community support →Understand my NDIS
Help to understand the process and organise your next steps.
Read the short NDIS guide →I am not sure
Tell us what is difficult. We can talk through the options with you.
Ask MVC for help →Your choice. Your pace.
A person you trust can contact us with your permission.
You can ask us to explain one step at a time.
I need help reading or writing
You can call us on (03) 8371 0028 9793385and ask us to explain the information. You can also ask someone you trust to help you contact us.
You can use the reading options at the top of this page, your browser’s read-aloud tools or your screen reader.
Prefer to write? A short email is enough to begin: admin@mooneevalleycare.com.
You do not need to send your full NDIS plan or health records to ask a question.
Choose how to contact MVCHow to get started with MVC.
Tell us what you need
Share your contact details, location and a brief outline of the support you are looking for.
Explore your options
We discuss your goals, preferences, support arrangements and current availability.
Plan your support
We confirm the services, fees and next steps with you before support begins.
NDIS ACCESS QUICK GUIDE
Help to understand your next step.
You can contact us before you have an NDIS plan. We can help you understand the process, organise next steps and connect with the right people.
With your consent, MVC can help you prepare questions and identify supporting information to discuss with your treating professionals. You choose who is involved. We provide practical help with the process; the NDIA makes access decisions.
I want to apply for the NDIS
Start by speaking with an NDIS partner or calling the NDIA on 1800 800 110. They can explain access requirements and how to apply. Your treating professionals help provide evidence about your disability and its impact on daily life.
We can help you organise the steps, prepare for conversations and find the right contacts.
My application was unsuccessful
Read the reasons in your decision letter. You can ask the NDIA to explain the decision and request an internal review if you disagree. The NDIA says to request this within 3 months of receiving the decision.
We can help you organise questions, discuss the next steps and identify information to raise with your treating professionals. We can also help you connect with an appropriate NDIS contact or independent advocate. We cannot guarantee acceptance or a changed decision.
What should I share with MVC first?
Your name, suburb, preferred contact method and a brief description of what you need help with. You do not need to upload your full plan or health records to make an enquiry. If more information is needed, we will discuss how to share it.
INFORMATION FOR REFERRERS
A straightforward referral conversation.
We welcome enquiries from participants, families, support coordinators and other referrers. If you are contacting us for someone else, please make sure you have their permission to share their information.
For an initial enquiry, a name, preferred contact method, suburb and brief outline of the support sought is enough. Please do not send a full NDIS plan, identity documents or detailed health information through the website form.
Enquire or make a referralQuestions are welcome.
Can I contact MVC before deciding?
Yes. An enquiry gives you the opportunity to ask questions and understand your options before making a decision.
What if I am changing providers?
Tell us what you would like from your next provider. We can discuss your preferences, availability and the practical steps involved.