Participants & families
Tell us what you would like help with, your suburb and how you prefer to be contacted. You can involve someone you trust and ask us to explain one step at a time.
Discuss supportCONTACT MOONEE VALLEY CARE
Let’s talk about
what matters to you.
Have a question about disability support or a referral? We will help you understand the options and the next step.
CONTACT US IN A WAY THAT WORKS FOR YOU
Your communication preferences matter.
You can call, email or write to us using the form below. Tell us how you prefer to communicate. A family member, carer or referrer can contact us with your consent.
Prefer to write?
Email admin@mooneevalleycare.com or use the enquiry form. You can ask for a reply by email. A short message is enough to begin.
Use the National Relay Service
If you are Deaf, hard of hearing or have a speech communication difficulty, contact MVC through the NRS and ask for (03) 8371 0028. SMS Relay: 0423 677 767.
Choose a relay option
These guides explain how to contact MVC through the National Relay Service. Check the guide for registration, equipment and availability.
Not sure what support to ask for?
Use our simple guide to choose a starting point. You can ask someone you trust to help, or ask MVC to explain one step at a time.
Need help reading or using this website?
Use Larger text or More spacing near the top of each page. You can also use your browser's zoom, read-aloud tools or screen reader. The short guides open when you select a question. You can also email or call us and ask us to explain information in plain language.
If something is difficult to use, tell us which page or step caused the problem and how you would like us to respond.
ENQUIRIES & REFERRALS
Choose your next step.
A short enquiry helps us understand what you need. Use the same MVC form below for support questions, availability checks or an initial referral.
Support coordinators & referrers
With the person's consent, outline the support sought, suburb, preferred days or times and your contact details. Say that you are making a referral in “Your enquiry”.
Make a referralHead office
We provide services nationally, with our head office in Moonee Ponds. Our head office is at 5 Everage St, Moonee Ponds VIC 3039. Tell us the support you need, your location and preferred days or times so we can discuss your arrangements.
Check availabilityWhat happens after you contact MVC?
We discuss your goals, communication preferences, location and support arrangements. We confirm whether the requested service is suitable and available, then explain the services, fees and next steps before you decide.
Please share only a brief outline here. Obtain consent before sharing someone else's information. Do not send a full NDIS plan, identity documents or detailed health records through this general enquiry form.
Who can contact MVC?
Participants, families, carers, support coordinators, plan managers and other professional referrers can contact us. If you are enquiring for someone else, involve them in the decision and obtain their consent before sharing information.
What support can I ask about?
Ask about daily living and personal care, household support, community participation, everyday skills, support coordination, or transitions and reintegration. Read MVC's services, then ask us about the support and arrangements that fit your needs.
How can plan managers and other providers contact MVC?
For service information, referral discussions or questions about funding and service arrangements, email admin@mooneevalleycare.com or call (03) 8371 0028. Include your organisation and a brief outline. Funding and payment arrangements are confirmed for the particular support before it starts.
Is MVC a registered NDIS provider?
Moonee Valley Care Pty Ltd is a registered NDIS provider. Check MVC's current NDIS Commission listing. Ask us about the specific service, availability and funding arrangements you need.
Business bids, proposals or process reviews? Visit Global Bid Desk for its separate business enquiry route.
START A CONVERSATION
Tell us a little about what you need.
Enquire for yourself, a family member or someone you support. Please include your suburb and a brief description of the support you are looking for.
We use the details you provide to respond to your enquiry. Please obtain consent before sharing another person’s information. Do not include identity documents, a full NDIS plan or detailed health information here. You can contact us to ask how your information is handled.